We Are Bristol Cornavirus Hotline
A dedicated free telephone hotline has been launched in Bristol to help the city’s most vulnerable citizens during the coronavirus pandemic.
The We Are Bristol support phone number – 0800 694 0184 – is now live today and is free to use. It will offer a potential lifeline to isolated and worried residents across the city.
Call handlers will be available from 8.30am-5pm, Monday to Friday and 10am to 2pm Saturday, Sunday and bank holidays to provide support for people with a wide range of needs, including obtaining food supplies, other essential items and medication. They can also help arrange follow-up support with different organisations.
Deaf BSL users can contact the phoneline through a BSL Interpreter using SignVideo.
Marvin Rees, Mayor of Bristol, said:
“The free hotline is in place to ensure we have a non-digital way for our most vulnerable residents and those at risk to access the help they may need, wherever we can. The coronavirus pandemic means many of us are worried, anxious and need help. Here in Bristol we have volunteers who are waiting to help you – when you most need it.
“Anyone concerned about feeling isolated, getting food, essential items or medicine they need could benefit from the phone line. Even if you simply need someone to walk your dog or a person to talk to once a week. After all, a problem shared is a problem halved.
“Call the We Are Bristol support hotline on 0800 694 0184. Together we are stronger. Together We Are Bristol.”
The line will be answered by up to 30 staff who are all trained to handle calls and refer those with specific needs to the right areas.
There will also be a call back option to limit waiting time during busy periods and ensure everyone who needs help can access it.
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We've seen lots of amazing work in the visitor services department so far this year. SMR stewards have generated over £4,500 donations between January and April 2026 and welcomed over 5000 visitors to the Church. We are welcoming new tour guides to the front of house team with the eventual goal to expand the number of tours we are able to offer to the public. Janet and Reuben have both done their first tours and have received wonderful reviews from visitors. If you are interested in volunteering on the front of house team please contact me on lucy.marshall@stmaryredcliffe.co.uk . We have had some amazing feedback from our outreach events as we aim to welcome not only those familiar with SMR but also those that have never been before. These have included film screenings, talks and most recently the Redcliffe Sessions which raised just under £150 for our Lent charity partner, CALM. Thank you to all those who have supported these. The next Redcliffe Session will be in support of SMR and will feature Bristol band Dogsbody on guitar, cello and violin, and songwriter, Alex Pester on 13th June. I am very excited looking into the rest of 2026 for our future events run both in house and by external hirers, more information of which can be found on our website. If you are interested in volunteering at any future SMR events please let me know! Lucy Marshall Visitor Services Coordinator 06.05.2026
